Proctoring Assessments

April 5, 2016 Josh Neidish

An Example module used by the University of Texas Rio Grande Valley Physician Assistant Department to teach their faculty on how to proctor assessments.*
 

Step 1: Tips – Proctor Cheat Sheet

Step 3: Review

Security Best Practices

Guide - Troubleshooting Guide

Review the document guides from ExamSoft to reinforce what you learned in the video. The Troublshooting Guide discusses the most common problems encountered by exam takers while taking an assessment. Save the documents to your computer for future use if needed.

Step 4: Proctoring Quiz

This quiz covers information from the Proctoring Assessments module. This quiz assumes that all other modules have been completed. Some of the questions require knowledge of prior modules.

Question 1

 out of 10 points

 

The exam taker can leave the room if his/her exam appears in the Step 3: Upload Answers window.

 

Answers:

       True

 

 ♦   False

Response Feedback:

If the exam still appears in the Step 3: Upload Answers box, the exam taker must sit down and follow the "After Exam" steps to successfully upload the assessment to the ExamSoft servers. If successful, the exam should then appear in the Upload Confirmations window.

     

Question 2

 out of 10 points

 

Which of the following is the BEST solution for a student who cannot begin an assessment due to "not enough memory" on the iPad?

 

Answers:

A. Ask the student to erase content on the iPad to make enough memory available, affecting their available time to take the assessment.

 

♦ B. Give an "emergency" paper version of the assessment to the student to take instead.

 

C. Dismiss the student from the room.

 

D. Call ExamSoft customer service.

Response Feedback:

Do NOT instruct the student to erase content from the iPad. This will take too long and disrupt other exam takers. You do not need to call ExamSoft as they have no control of the content on any student's iPad. Do NOT dismiss the student from the room. Give the student one of the emergency paper forms of the assessment to take instead.

     

Question 3

 out of 10 points

 

An exam taker reports a "frozen" iPad after beginning an assessment. What do you do next?

 

Answers:

A. Give the exam taker a paper version of the exam to take instead.

 

♦ B. Tell the exam taker to RESET the iPad (hold power and home buttons together until Apple appears).

 

C. Call ExamSoft customer service.

 

D. Panic.

Response Feedback:

Do NOT panic! Do NOT give a paper version of the exam to the student yet. You do not need to call ExamSoft yet. Start by asking the student to RESET the iPad and try to access the exam again. When they do, a popup screen will ask for a Universal Resume Code. Enter the code for them.

     

Question 4

 out of 10 points

 

The Universal Resume Code can be given to the student to enter themselves.

 

Answers:

        True

                                

    ♦  False

Response Feedback:

NEVER give this code to the exam taker. Enter this code yourself on the exam taker's iPad.

     

 

Question 5

 out of 10 points

 

An exam taker reports that the iPad is not responding to touching the screen. What should the student do?

     

Answers:

A. Call ExamSoft customer service

 

B. Ask the proctor for a paper version of the exam to take instead

 

C. RESET the iPad

 

♦  D. Triple-click the home button to access Guided Access and ensure the "Touch" switch is set to ON (green) at the bottom of the screen.

Response Feedback:

Do not call ExamSoft customer service yet. Do not give the student a paper version of the exam to take. An iPad RESET will not correct this problem in most cases. Check to make sure that the Guided Access settings are set to allow "TOUCH" by triple-clicking the home button and looking at the "TOUCH" setting at the bottom of the screen.

     

Question 6

 out of 10 points

 

The exam taker can have a bottled water and mobile phone on the desk while taking a secure assessment.

     

Answers:

       True

 

   ♦  False

Response
Feedback:

    No personal belongings are allowed. 

     

Question 7

 out of 10 points

 

Reusing  Assessment Passwords is a good idea.

 

Answers:

       True

 

 ♦ False

Response Feedback:

Not a very good idea at all. Students will be able to access other exams. This affects the security and integrity of examinations.

     

 

Question 8

 out of 10 points

 

Reusing Download Passwords is a good idea.

 

Answers:

 ♦ True

 

            False

Response Feedback:

Using the same Download Password for all examinations eliminates confusion for the exam taker. Reusing this password does NOT affect exam security.

     

 

 

 

 

Question 9

 out of 10 points

 

When the exam taker has completed their secure assessment, they should close his/her iPad, place it face down on their desk, and leave the room.

 

Answers:

        True

 

 ♦  False

Response Feedback:

Although this seems like it is a good idea, the crucial missing step is that the exam taker must show the proctor that he/she has successfully uploaded the exam to the ExamSoft servers. They can take their iPad with them when completed.

     

Question 10

 out of 10 points

 

Five minutes before an exam, an exam taker reports not being able to download the exam to their iPad. What should you do?

 

Answers:

♦ A. Give the exam taker a paper version of the exam to take.

 

B. Call ExamSoft customer service.

 

C. Call the local Apple guru

 

D. Dismiss the student and do not allow him/her to take the exam.

Response Feedback:

Do not dismiss the student. Do not call ExamSoft customer service yet. Do not call the Apple guru. He will just get angry. Since time is of the essence, give him/her a paper version of the exam and ask the student to see the Apple guru after the examination to troubleshoot. If this situation had happened a day or more before the exam, refer them to the Apple guru for troubleshooting.

     
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